CFPB Buried, Ignored Positive Cash Advance Customer “Tell Your Tale” Testimonials It Requested

CFPB Buried, Ignored Positive Cash Advance Customer “Tell Your Tale” Testimonials It Requested

Alexandria, Va. – New documents released today unveil when it comes to time that is first than 12,000 good testimonials that payday loan clients presented to the customer Financial Protection Bureau (CFPB) included in the Bureau’s “Tell Your Story” effort. These consumer that is positive, which comprise 98% for the payday loan-related submissions, have not been made public prior to. Rather, the Bureau buried and ignored these customer that is real-life since it marched forward with proposed guidelines that could limit usage of credit for scores of People in the us.

The consumer tales had been unearthed by way of a Freedom of Information Act (FOIA) demand filed December 31, 2015 with a agent of this Community Financial solutions Association of America (CFSA) – the trade association that represents the short-term financing industry. Throughout the period that is five-year by the FOIA request, 12,308 commentary regarding the 12,546 reviews presented on short-term loans praised the industry and its particular services and products, or elsewhere suggested good experiences.

The FOIA documents additionally unveiled just an incredibly tiny amount of critical payday lending responses were submitted into the CFPB – just 240 or lower than 2%. What’s more, the majority that is vast of critical remarks had been either erroneously categorized as payday responses or they relate solely to frauds and unregulated loan providers that the CFPB’s proposed guideline does not deal with.


  • Of this 12,546 commentary presented in to the CFPB’s “Tell Your tale” portal, 12,308 remarks – or maybe more than 98% — praised the industry and its own services and products.
  • Less than 240 consumer reviews – not as much as 2% — had been negative.
    • Associated with the 240 negative remarks, 84 feedback had been erroneously classified as payday financing feedback. They failed to reference the payday lending industry, but instead bank complaints, insurance complaints, and education loan complaints, to call several examples.
    • Of this 240 negative remarks, 74 remarks associated with lending that is payday and/or unregulated lenders, both essential customer security problems that the CFPB’s proposed guideline does not deal with.

This information is in line with problem information from the CFPB and FTC, also surveys of cash advance customers. Because the CFPB’s issue portal came online last year, complaints regarding pay day loans have now been that is miniscule 1.5% of most complaints. Meanwhile, these complaints continue steadily to drop online payday loans Florida. The CFPB information mirrors customer complaints into the Federal Trade Commission. The FTC found that just 0.003% of more than three million complaints related to payday lending in its summary of 2015 consumer complaints. Both in the CFPB information and FTC information, mortgages, charge cards and lots of other economic solutions had exponentially greater amounts of customer complaints.

Consumer studies of cash advance borrowers confirm their overwhelming satisfaction utilizing the item. A GSG/Tarrance survey discovered that 96% of borrowers saw pay day loans as of good use and an enormous bulk would recommend the solution to other people, showcasing their satisfaction utilizing the service. A youthful Harris Interactive survey of pay day loan borrowers had comparable findings. Ninety-seven per cent of borrowers had been pleased with this product and 95% value getting the choice to simply simply just take down a quick payday loan.

“The Bureau is pursuing its ideological crusade resistant to the regulated short-term financing industry having its proposed guidelines, while ignoring the good experiences provided by customers,” said Dennis Shaul, CEO of CFSA. “While claiming to hear customers through the “Tell Your Story” effort, the CFPB discounts consumers that are actual requirements and choices. It really is clear that an incredible number of individuals are pleased with the pay day loan item and services, and don’t wish the us government to simply take this respected credit choice far from them.”

The Bureau has very very long claimed that its problem database serves as its regulatory compass, and CFPB Director Richard Cordray recently told the Wall Street Journal that the database is a component for the agency’s DNA and plays a vital part in directing its aspects of focus and enforcement actions. The CFPB’s “Tell Your tale” initiative now verifies the true figures within the CFPB’s grievance database; individuals are pleased with payday advances. Nonetheless, the CFPB’s disingenuous and heavy-handed actions plainly raise questions regarding its goals and whether preserving Americans’ usage of dependable and affordable short-term credit items is a concern.

People in the us nationwide ardently disagree using the variety of unneeded overreach of this lending that is short-term proposed by the CFPB. Within the GSG/Tarrance survey, 74% of borrowers stated they’ve been concerned with more restrictions on payday advances by the government and 80% believe present regulations are sufficient. Into the exact same study, about two-thirds of borrowers oppose the proposed CFPB laws.

“Consumers comprehend these loan services and products and work out informed decisions whenever they want short-term credit,” said Shaul. “But the Bureau has constantly disregarded their viewpoint, playing lots of unique interest teams and customer activist organizations instead of some of the an incredible number of US customers that will face the harsh effects of the rulemaking.”

Posted on November 12, 2020